gbets Privacy Policy – Your Data, Handled With Care

When you register and use the gbets platform, we collect certain personal information that is necessary to operate your account and provide our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address, which are required during the account registration process. We also collect financial information such as your preferred payment method details and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP). During identity verification, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or national ID, to confirm your identity and age eligibility. When you use the platform, we automatically collect technical data including your IP address, device type, browser information, and session activity logs to maintain platform security and improve your experience. We do not collect sensitive personal information beyond what is strictly necessary for account management, regulatory compliance, and fraud prevention. All data collection is conducted transparently, and you will be informed at the point of collection if any additional information is required.

The personal information we collect is used exclusively to operate, maintain, and improve the gbets platform and the services we provide to registered players across the Philippines. Your account details are used to verify your identity, process transactions, and ensure that only eligible players have access to the platform's betting and gaming features. Transaction data is used to process deposits and withdrawals accurately, generate account statements, and detect any unusual financial activity that may indicate fraud or unauthorised access. Technical and session data helps us monitor platform performance, identify and resolve technical issues, and protect the security of all player accounts. We may use your contact information to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are service-related and are not marketing messages. Where you have given explicit consent, we may send you promotional communications about platform features or offers; you can withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

gbets does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — these partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose your information, we will comply with that legal obligation and, where permitted, notify you of the disclosure. If gbets undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may share anonymised, aggregated data with analytics partners for the purpose of understanding platform usage trends — this data cannot be used to identify individual players. Any third party that receives your data is required to maintain appropriate security standards and is prohibited from using it for any purpose beyond what we have authorised. We regularly review our third-party relationships to ensure ongoing compliance with our data protection obligations.

Your personal data is stored on secure servers that are protected by industry-standard technical and organisational security measures, including encryption, access controls, and regular security audits. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine regulations, anti-money laundering obligations, and our internal record-keeping policies. If you close your gbets account, we will retain only the minimum data necessary to comply with legal obligations and to resolve any outstanding disputes or claims. Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with our data retention schedule. We use secure socket layer (SSL) encryption for all data transmitted between your device and our platform to protect your information during transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are trained on data protection responsibilities. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authorities in accordance with applicable legal requirements.

As a registered player and data subject under Philippine data privacy law, you have specific rights regarding the personal information that gbets holds about you. You have the right to access a copy of your personal data at any time by submitting a request through your account or by contacting our support team using the details provided on this platform. You may request corrections to any inaccurate or incomplete personal information we hold, and we will update our records promptly upon verification of the correct details. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain it. You may also object to or request a restriction on certain types of processing, such as the use of your data for direct marketing communications, and we will honour such requests without affecting your ability to use the platform. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data subject requests within the timeframes prescribed by applicable law. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page.

The gbets platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience for players accessing the site from the Philippines and other locations. Essential cookies are required for the platform to operate correctly — they enable features such as keeping you logged in, remembering your preferences, and maintaining session security, and cannot be disabled without affecting platform functionality. We also use performance cookies to collect anonymised data about how players navigate the platform, which helps us identify areas for improvement and optimise the overall user experience. Where we use any non-essential cookies, you will be given the opportunity to accept or decline them when you first visit the platform, and you can update your preferences at any time through your browser settings. Third-party cookies from payment processors or identity verification providers may be set when you interact with those services as part of the account or transaction process — these are governed by the respective third party's own cookie and privacy policies. We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles. For more information about managing cookies on your device, please refer to the help documentation for your browser or operating system.